Stethoscope - The CCG

The Care Quality Commission (CQC) is the independent health and social care regulator for England.

If an item becomes obsolete, no longer in use or isn’t working, it’s either disposed of or sent to storage. Across DE&S, there was no set process to monitor and manage the disposal risk of these items. It was only being done at team level, tracked over non-interfaced electronic systems, local spreadsheets and paper-based registers.

Systems could not be linked. Confidence in the disposal process could not be recorded or understood.

The MOD holds an enormous amount of unstructured text data. One of the barriers to using standard models to gain insights from this data is the extensive use of bespoke acronyms: there are more than 21k acronyms commonly in use across the MOD, with some of them representing up to 17 different meanings. This complexity means creating a straightforward acronym dictionary was impossible. They needed a tailored solution to recognise and retrieve the long explanation of acronyms in text.